Thus, you will get the following configurations:Īdditionally, some pleasant surprises have been added to this list of ITSM features, such as the ability to detect similar tickets, a customer dashboard, and even comment templates. What the HelpDesk for Jira Server app lets you doĪs we just noted, this plugin aims to offer a maximum of features similar to those found natively in Jira Service Desk. In this article, we will look at the strengths and weaknesses of the HelpDesk for Jira Server ITSM app. With Jira + the HelpDesk for Jira Server app, for 30 users processing requests from a user portal, the bill would be $3,000 for Jira and $750 for Help Desk for Jira Server. At the time of writing, this would cost $16,500.
Imagine, for example, a company that wants to use Jira Service Desk for thirty agents. The Russian company Teamlead has an app (plugin) called HelpDesk for Jira Server, which includes the main features of Jira Service Desk and more, all within Jira. In this article, we’ll introduce you to an alternative to Jira Service Desk for companies that have a tight ITSM budget. This business model based on the number of ITSM agents is very advantageous for many companies, but for those with a lot of agents, prices can quickly rise.Īt Valiantys, we want to offer you the broadest possible sense of what you can do with Atlassian tools. The licensing model for Jira Service Desk allows you to have an unlimited number of customers (people who use the portal to make a request of the service center) and only pay for the agents who handle those requests.
But the value created by Jira Service Desk has a certain cost-and it’s an investment that some companies can’t afford. The tool allows you to set up a complete service center (ITSM-IT Service Management) and build an ITIL-certified solution. Jira Service Desk is one of Atlassian’s best-selling products.
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